Refund policy

This applies to orders placed on nobrainrot.com and sold by Wojciech Filipowicz, ul. Dobrego Pasterza 118c lok. 1, 31-416 Kraków, Poland, NIP 6772475901. It comes on top of your statutory rights and doesn't limit them.

There are three ways to get your money back:

  • 14 days if you changed your mind.
  • 30 days if Shift didn't cut your screen time.
  • 2 years if it broke and it's our fault.

Email contact@nobrainrot.com with your order number to start any of them.

Changed your mind (14 days)

You have 14 days from delivery to tell us you want to return an item. No reason needed. Then send it back within 14 days of telling us.

  • Send it back complete, with the mount and packaging, in a condition we can resell. You can unpack it and try it. If it comes back used, damaged or incomplete, we deduct the loss in value from your refund.
  • Return shipping is paid by you.
  • We refund the price of the item.
  • Original shipping is refunded only for orders delivered to the EU or UK, where the law requires it, and only at the standard rate. We don't refund the extra cost of any faster option you chose.

The 30-day guarantee (Shift device)

Use Shift for 30 days. If your daily screen time hasn't dropped by at least 30 minutes, we refund the price you paid for the Shift.

  • Within 7 days of delivery, email us a screenshot of your iPhone Screen Time for the last full week before Shift. That's your starting point.
  • Use Shift on at least 20 of the 30 days. We check this in your Shift app account, so tell us the email you signed in with.
  • Claim between day 30 and day 45 after delivery. Send a screen recording of your Screen Time weekly view for your most recent full week.
  • If your daily average dropped by less than 30 minutes against your starting week, we refund the Shift price. You keep the device.
  • One claim per customer and per device, for a Shift bought new on nobrainrot.com.
  • Shipping costs, duties and Shift+ aren't refunded under the guarantee.
  • A guarantee refund closes the order. It can't be combined with a return or a payment dispute for the same item.
  • We can decline a claim if the data looks edited or doesn't match your app activity.

The guarantee is voluntary and comes on top of your statutory rights. We can change or end it for future orders. Orders already placed keep the terms they were bought under.

Something broke (2 years)

The device is covered for 2 years from delivery if it stops working because of a manufacturing defect. Send a photo or short video of the problem with your order number. Once we've confirmed the fault, we repair or replace it. If neither is possible, we refund it. We cover shipping both ways.

Not covered: normal wear (scratches, a worn mount adhesive), loss, damage from misuse, drops, water, heat or magnets, or attempts to open, modify, copy or reprogram the device.

Wrong or damaged on arrival

Email us a photo of the item and its packaging with your order number, ideally within 7 days of delivery. Once we've confirmed the problem, we send a replacement or refund it. If we need the item back, we send a prepaid label.

How returns work

  1. Email contact@nobrainrot.com with your order number and which of the above applies.
  2. We usually reply within one working day with where to send it. For faulty or wrong items we send a prepaid label.
  3. Don't send anything back before you've heard from us. We need to match your parcel to your order.
  4. Use a tracked service and keep the tracking number. Outside the EU and UK, the return is at your risk until it reaches us.

When you get your money

We refund within 14 days of your return reaching us, usually faster. For EU and UK withdrawals, we refund within 14 days of your notice, once the item is back or you've shown us proof of sending it.

Refunds go to your original payment method, in the currency you paid. We don't cover bank fees or exchange-rate differences. No restocking fee.

Apparel and stickers

  • Unworn, unwashed apparel with tags can be returned within 30 days of delivery.
  • Stickers can be returned unopened. A peeled sticker has no resale value, so it can't be refunded.

Shift+

The app is free. Shift+ is billed by Apple, so Apple handles Shift+ refunds. Cancelling Shift+ doesn't affect the device.

Your statutory rights

Nothing here limits rights that consumer law gives you and that can't be excluded by contract.