Shipping policy
Where we ship
We ship worldwide from Poland. If we can't deliver to your address, we cancel the order and refund it in full.
When it leaves
We usually dispatch within 2 working days (Monday to Friday, excluding Polish public holidays). Launches and holidays can add a few days.
How long it takes
These are estimates after dispatch, not guaranteed dates:
- Poland and EU: 2–7 working days.
- Rest of the world: 7–21 working days.
Tracking
You get an email with your tracking number when your order is dispatched. If you didn't get one within 3 working days of ordering, email us.
Your address
Check your address at checkout. If a parcel comes back because the address was wrong or incomplete, we can send it again with you paying the new shipping, or refund the item price minus the shipping we paid.
Cost
Shipping is calculated at checkout from your address and order.
Duties and taxes
Orders delivered outside the EU may be charged import duties or taxes on arrival. They are not included in our prices or shipping, and they're paid by the buyer. US buyers: small parcels from abroad are now subject to US import duties.
Refused or uncollected parcels
If you refuse a parcel, don't pay the duties on it, or don't collect it, it comes back to us. We refund the item price once it arrives, minus the return cost the carrier charges us, unless the law where you live says otherwise.
Delivered but not received
If tracking shows delivered and you can't find it, check with neighbours, your building and the carrier, then email us within 7 days. We open an investigation with the carrier and rely on their proof of delivery.
Lost or stuck parcels
If tracking hasn't moved for 10 working days, email us. We open a claim with the carrier. If the carrier confirms the parcel is lost, or hasn't found it within 30 days of your message, we send a replacement or refund you in full, including shipping.
Damaged in transit
Email a photo of the item and its packaging with your order number, ideally within 7 days of delivery. See "Wrong or damaged on arrival" in our Refund policy.
Returns
Return shipping for a change of mind is paid by the customer. Details are in our Refund policy.
